Frequently Asked Questions What are Generics? 

Generic pharmaceuticals contain exactly the same active ingredients as their branded counterparts. A drug company can hold exclusive patent rights to make a drug for 20 years after its discovery. After that, other companies can start making generic versions of the drug. In almost all cases, generics work as well as their brand-name siblings, and often cost considerably less. This is possible not because of lower quality, but because research and advertising costs are much less for generics. Many insurance plans encourage you to accept the generic version of a drug whenever it's medically safe.

Do I need to provide a prescription? No. A BM Pharmacy licensed physician will supply one for you. You will receive a FREE medical consultation. Your medical details will be reviewed by a licensed physician. Upon approval, one of our licensed physicians will issue a prescription for your medication. If there is a problem, you will be notified and/or contacted for more information. 

Is this legal? FDA regulations allow for the importation into the USA of personal medication required for a 3 month period. It is becoming more and more common for medications to be ordered this way. However, please check the latest customs' regulations in your country before placing an order. We cannot guarantee customs clearance in your country. 

How Do I Place an Order? When you click a 'Buy Now' link, you will be taken to our secure server where you will then submit your order for processing. 

What happens once I Submit My Order? Your order will be dispatched within 48 hours of receipt via your chosen delivery method. The order will be shipped in a plain package, with no declarations. It is the customers’ responsibility to ensure compliance with any customs formalities or similar in your country of residence. Experience has shown that delivery is normally within 5 - 10 working days, however some destinations may take up to 21 days due to local infrastructure. Delivery is currently taking 5 - 21 days, from the time of order.

What Are Your Privacy & Security Policies? We are dedicated to customer privacy and security. Please see our Privacy Notice for more information. Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.

What Are Your Shipping Rates And Policies? Once we have received you order, it will be filled and shipped within 48 hours. We will notify you if there is a problem with your order and you will receive a confirmation email when the pharmacy ships your medication. Your order will be dispatched within 48 hours of receipt. The order will be shipped in a plain package, with no declarations. It is the customers’ responsibility to ensure compliance with any customs formalities or similar in your country of residence. Experience has shown that delivery is normally within 5 - 10 working days, however some destinations may take up to 21 days due to local infrastructure. Delivery is currently taking 5 - 21 days, from the time of order.

Shipping Alternatives: 1st Class Airmail Delivery can be to any valid address (residential or PO Box). There is no charge for this service.

 - or - Registered Airmail To ensure a degree of security. Requires the customer to sign for receipt at your local post office. There is no charge for this service. 

- or - Courier Service TNT / FedEx / DHL etc. This delivery must be to a physical address (not a PO Box) and will require the signature of an adult on delivery. Only orders over US$300 - Not available to USA customers. There is no charge for this service.

Can I Return My Medication for A Refund? For health and safety reasons, unfortunately we cannot accept returns. If your order was damaged during shipping, please return the goods, for prompt replacement.